Unleash your organization’s full potential with our customizable eLearning courses. Tailored for business professionals, our vast catalog of specialized courses spans key disciplines such as Human Resources, Management, Information Technology, Project Management, Customer Service, Sales & Marketing, and more. Seamlessly integrating with major Learning Management Systems, our courses empower your organization to tailor its educational journey according to its needs.
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Course Description
A customer has just finished relating the negative experience they had with your product. What now? Do you react defensively—or thank them for their candor? Either way, what do you say?
In this course, you’ll learn why customer feedback is important and how to solicit it effectively. Then, you’ll explore ways to respond to positive, neutral, and negative feedback so that you can use the information you get to make changes for the better.
