Unleash your organization’s full potential with our customizable eLearning courses. Tailored for business professionals, our vast catalog of specialized courses spans key disciplines such as Human Resources, Management, Information Technology, Project Management, Customer Service, Sales & Marketing, and more. Seamlessly integrating with major Learning Management Systems, our courses empower your organization to tailor its educational journey according to its needs.
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Course Description
Providing great customer service is crucial to any successful business. Customer service representatives not only assist customers with products and services, but also make them feel valued. Contrary to popular belief, customer service isn’t about the customer always being right—it’s about building positive relationships, making them feel heard, and solving problems with care.
Whether you’re new to customer service or a veteran looking for fresh strategies, this course teaches critical skills that will take your customer service game to the next level. Learn valuable customer service strategies, how to effectively work with different customer personality types, advice for recognizing and overcoming empathy fatigue—a common sign of stress in customer service roles—and tips for helping customers troubleshoot issues.
