Unleash your organization’s full potential with our customizable eLearning courses. Tailored for business professionals, our vast catalog of specialized courses spans key disciplines such as Human Resources, Management, Information Technology, Project Management, Customer Service, Sales & Marketing, and more. Seamlessly integrating with major Learning Management Systems, our courses empower your organization to tailor its educational journey according to its needs.
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Course Description
The health of a business depends on the strength of its customer relationships. Yet every interaction is different—what pleases one customer won’t necessarily pass muster with the next one. So, how do you provide effective customer service across the board? And what takes a customer experience from adequate to excellent?
This course will zero in on the fundamentals of customer service. You’ll learn how customer service impacts a business, how to balance being personable and being professional, and how you can meet and exceed customer expectations. By the end of the course, you’ll have a solid foundation of customer service skills you can put into practice.
